Information on Quark Xpress 6.0

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Quill Services Ltd. is a Quark Xpress dealer

With the announcement of Quark Xpress 6.0 shipping on the week of June 16 - 20 2003, there are some questions

Our best information at this time is that we will be able to supply new Quark Xpress 6.0 licenses at $1,399. We are taking pre-orders now, our Canadian wholesalers should be in a position to deliver stock to us late summer.

Compatibility

Quark Xpress 6.0 is Mac OS X 10.2 "Jaguar" compatible only. It will not run on OS 9. Please contact us for information on upgrading your machine to OS X.

Reviews of Xpress 6.0:

Macworld www.macworld.com/2003/06/features/quark6preview/

Upgrades

Upgrades for existing Quark owners at this point are handled directly by Quark Inc. 1-800-676-4575

From Quark Xpress version 3: US$499

From Quark Xpress version 4.x: US$299

From Quark Xpress version 5.x: US$199

You will need your registered serial number to order the upgrade. Keep in mind that shipping, customs clearance into Canada and taxes may be extra

Information on upgrading by telephone: The customer service representatives who will handle your order are not native English-speakers, so allow a half-hour or so of time, and be prepared to double- and triple- check the spelling of serial numbers, addresses, province names, etc.

Currently they are offering a pre-order discount of $25 on the 4 - 6 upgrade, making it US$274, and I got an extra $10 for calling in non-peak times - although when that is is not defined - but only after I complained about having to use UPS.

The default courier is UPS, and the product ships from Cheyenne Wyoming. If you don't like UPS's expensive customs clearing charges, you can request another courier if you have your account number ready to give them, I recommend DHL for small shipments from the US. Quark cannot handle USPS Parcel Post because Quark needs an account number to bill against. The shipping and handling fee is $30, you can also expect to pay taxes and brokerage to UPS when the package arrives.

When I started the phone call, the upgrades were "shipping next week", when I had paid for it, this changed to "shipping in two weeks".

Taxes: Quark charges a tax on the order, but the service representatives cannot explain what tax under which jurisdiction is being charged. One representative said it was Indian state tax, one said US Value-Added tax and one said it was GDL tax, none of which make any sense. They promised to email the tax calculations to me. You can't order your upgrade without paying the taxes, whatever they are, so be prepared for a loss or a protracted fight for a refund if the taxes turn out to be not legitimate for your order.

My upgrade order came out to

$299.00
- 25.00 preorder discount
- 10.00 off-peak discount
+ 30.00 shipping/handling
+ 23.03 mystery tax

=US$314.58

Update August 8 2003
Received a notice that the Quark 6 upgrade had finally shipped August 7 - that's a long 2 weeks since June 13 when the order was entered. Still no word from Quark with the breakdown of that mystery tax. Personally I think they were prepared to tell me anything to get me off the phone. We'll see when the product makes it here.

August 11
Upgrade arrived, consists of a CD and an invoice. The tax charged turns out to be Canadian GST, and a registration number is supplied. CAN$42.00 shipping and handling seems pretty excessive for something that could be sent airmail for $4.00, and would have arrived as quickly.

Installation requires both the new serial number and the old 4.x serial number, or a valid installation of the 4.x version on the hard drive. The validation code is supplied as a single 48 digit long string, but the onscreen entry in the installer is 8, 6 digit long boxes. Tedious. Attempting to register the product brings repeated "Connection failure" messages trying to reach registration.quark.com

Email your inquiry
Use our online shopping cart by clicking the ADD buttons

or use our MANUAL ORDER FORM
or FAX Orderform to (250) 385-6267
or call Tollfree 877-320-0225
Request a quote with our Quote Request Form.

Shipping & handling:

Please ADD your products to the shopping cart in order to view shipping price estimates based on your location and items purchased.

For special orders, volume purchases, PayPal, Interac or cheque payment, special shipping arrrangements and items that don't have pricing or ADD buttons, please email us or fill out our manual order form

Prices: are in Canadian Dollars, and are subject to change without notice. please Email to confirm price before ordering. GST is extra in Canada, HST in BC, NB, NS, NF and ON.

Use our online shopping cart, email your order,
fax to (250) 385-6267,
use our encrypted Secure Manual Web Order Form
Or phone us at
(250) 382-6227
Tollfree (877) 320-0225
Please note that we are in the Pacific time zone. We can often answer you faster by email than by phone. Kindly leave a voicemail if we are on the phone with other customers.

terms

Make sure to include the make and model of your machine, your full shippping address, phone number, correct email address, the number, expiry date and name on your credit card plus the card billing address and phone if different from shipping address. Payment accepted by VISA or Mastercard or Canadian bank Interac Email Transfer. It must be your credit card and the card billing address and shipping addresses must match. For your protection, we may ask for additional proof of ID to be faxed. Third party address shipments require faxed confirmation. Contact us for PayPal payment options, can be shipped to verified address only, shipping insurance is mandatory.

Gov't, Education and Corporate PO's accepted on prior approval of credit only. Download the Credit Application form and fax to (250) 385-6267

Shipping is via Xpress Post, Expedited Parcel, FedEx or Purolator at our choice. No PO Boxes for Purolator or FedEx. Please ensure that there is someone at the address during business hours to sign for the package. We do not guarantee delivery time. Shipping time and cost may be higher in NT, NU, YT or remote areas as defined by the courier. An invoice copy will be sent by email.

Shipping is at buyer's risk, Shipping insurance is 1.5% extra on the goods value or by quote - if declined, the buyer assumes all risk of loss or damage. Signature is required for insured parcels.

Installation: Goods are sold under the assumption that you have experience installing. Installation instructions for your specific machine are not included. Refer to your owner's manual or manufacturer's Web site. If you are not confident, please take your machine to a technician for installation. We are not responsible for any damage occuring during or after installation of purchased products, nor for any incidental or consequential damage or data loss arising from installation or use of purchased products.

Outside of Canada or the USA? We generally sell to North American addresses only. Please Email for shipping costs.
Due to excessive fraud, we do not respond to any commuications from: Indonesia, Malaysia, Uzbekistan, Belarus, Nigeria and certain other countries.

Warranty: We only sell new, fully warranteed premium quality goods. We do not take trade-ins of used memory. Full manufacturers' warranty terms apply. Customer is responsible for warranty replacement shipping. Returns by prior approval only, shipping is not refundable, restocking charge may apply on non-defective returns. Warranty replacement only, no return for refund on: Kingston memory, special order goods or software. Read the Terms and conditions of sale.

CanadaRAM Ltd. is a division of Quill Services Ltd., Member, Better Business Bureau of Vancouver Island since 1994

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We feature Kingston, Crucial, Certified, Samsung, Mushkin, Transcend and Corsair memory.We also offer guaranteed generic RAM - please Email for a quote.

CanadaRAM is 100% Canadian owned and operated

We only sell new, fully warranted premium-quality RAM that meet JEDEC specifications plus are tested and guaranteed compatible with your computer. Full RAM manufacturers' warranty terms apply. We do not sell used memory, "pulls", remanufactured modules, "B" stock or rejects. See our Terms & conditions of sale and Shipping policies.

Availability and price can change without notice. Email for up to date prices.

US Customers: Certified brand RAM US orders are shipped from NH, no Canadian taxes.

All brand names, model names and logos are trademarks of the respective companies and are used for identification purposes of compatible third party parts only.

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A Quill Services Ltd. company, Established 1988, Member, Better Business Bureau of Vancouver Island