Customer Protection and Warranty Terms
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Warranty and Genuine products.
Unless otherwise stated, all products sold by CanadaRAM.com are covered by
manufacturer's warranty, and CanadaRAM Ltd. is an
Manufacturers' warranty detail:
Certified, Corsair, Crucial, Kingston, Mushkin, Seagate, Western Digital, Shikatronics & Azen
For products other than RAM modules 1 year is the
typical warranty, however warranty terms and conditions do vary by manufacturer
and product. Warranties cover
on materials and workmanship, they do not cover compatibility, installation
issues, software installation or data loss.
We recommend that you back
up your data in full before installing any hardware or software. If
you are not confident installing hardware or software, please consult with a qualified technician. There are over 30,000 different models of computer; we cannot provide installation instructions for each specific machine.
You can find instructions in your owners manual or on your computer manufacturer's website, or on a Google web search. Answers to common computer questions are available at http://www.computer-answers.ca
Please email email@example.com with any warranty questions before returning products. You will be given instructions specific to the product and authorization to return. Warranty replacement procedures may require some diagnostic or testing steps, the customer agrees to carry out reasonable testing to identify whether products are in fact defective. If the buyer does not co-operate in testing, a fee will be assessed for testing of the products once they are returned. Non defective returns are subject to restocking charges. Other than our 10 day memory DOA policy (below) Warranty shipping costs are the responsibility of the customer. Un-authorized packages and freight-collect packages will be refused. Consult your computer owner's manual for installation instructions. Do not use tools such as pliers on RAM modules. Warranty coverage excludes any damage done by customer. All warranties are voided by modification to or abuse, damage or alteration of the product. Returned goods with damage (including freight damage from inadquate customer packaging) will not be accepted for refund or warranty and will be charged at full price. Warranty terms are for replacement by new or recertified equivalent product, not for refund or credit. In the case of an advance exchange, if the returned parts are not received at CanadaRAM within 15 days, the customer agrees to pay the full price for the replacement memory.
- Lifetime warranty on RAM modules:
Most RAM modules have a manufacturer's limited lifetime warranty (see terms
below) Flash memory has 3 - 6 year warranties
depending on brand. We only sell new, full warranty, manufacturer
- No-Risk Upgrade: You may return
generic RAM within 10 days for a full credit towards an upgrade to
or Corsair branded
RAM where available. Email us first
- Compatibility Guarantee: If we quote
Kingston or Certified RAM by email for a particular computer and we
make an error, we will
pay all shipping on replacement in the first 10 days (Canadian orders only, replacement shipping is by Expedited Post 3 - 8 day delivery, customer may elect to upgrade shipping for an extra charge, special order products and non-RAM products are excluded).
- DOA Replacement Guarantee: A very
small percentage of RAM is defective on arrival - we pay for shipping
on warranty replacement
in the first 10 days (Canadian orders only, replacement shipping is by Expedited Post 3 - 8 day delivery, customer may elect to upgrade shipping for an extra charge, special order products and non-RAM products are excluded).
- Non-Defective returns: Sometimes
circumstances require you to return a product without using it. Email
us first to discuss, and we will likely be able to take the product
back if it is new, unopened and in saleable condition with all accessories and retail packaging. Depending on the product, a
restocking charge may be payable to cover our costs. Labour, Shipping and handling charges
and credit card/bank charges are not refundable. There are no returns for refund on Kingston memory, CPUs, Motherboards, Software, Hard drives which have been used (formatted) or any special-order products.
Definition of Manufacturer's Lifetime Warranty: Manufacturer's
Lifetime Warranty is limited to the lifetime of the part in manufacturing.
When a part has been discontinued by manufacturers, and remaining stocks have been depleted,
repair or replacement cannot be made and the lifetime of that part is ended, consequently the warranty for that part is ended.
Goods are subject to the terms of the manufacturer's warranty. The address of the manufacturer's authorized return depot for warranty will vary by product. Shipping is the customer's responsibility. CanadaRAM does not provide over the counter exchange on manufacturer's warranty claims. There are no other warranties express or implied, and in no case will CanadaRAM Ltd. be liable for refund or replacement of goods outside of the manufacturer's warranty terms or in case of manufacturer non-fulfillment of their warranty.
Notice: Some types of RAM, including but not limited to the list below, have ended their life in manufacturing and the warranty period is ending. Warranty will be assessed on a case by case basis depending on the manufacturer's ability to supply replacement parts. If the manufacturer is unable to supply replacement parts, the warranty will be expired.
- EDO DIMMs, SODIMMs and SIMMs
- FPM DIMMs, SODIMMs and SIMMs
- RAMBus RDRAM RIMMs
- Certain Cisco flash modules, SIMMs and DRAM SIMMs and DIMMs
- SmartMedia cards
- XD Memory cards
- MemoryStick original (non-Pro) cards
- Some models of PC66, PC100 and PC133 memory
DMS Certified brand RAM has a manufacturer's limited
lifetime replacement warranty
Manufacturer's Limited Lifetime
Replacement warranty terms
As a convenience, CanadaRAM handles warranty exchange for DMS Certified brand in Canada. Customer is responsible for shipping after the 10 day DOA replacement period.
Kingston RAM has a manufacturer's limited
Limited Lifetime Warranty terms
Kingston warranty must go through Kingston tech support, call toll free 1-800-337-3719 or 1-800-435-0640 x 2 and discuss the module problem with a Kingston technician
Mushkin RAM has a manufacturer's limited lifetime warranty
Manufacturer's Limited Lifetime Warranty Terms
Mushkin warranty must go through Mushkin tech support.
Corsair RAM has a manufacturer's limited
Manufacturer's Limited Lifetime Warranty Terms
Corsair warranty must go through Corsair tech support.
Crucial RAM has a manufacturer's limited
Manufacturer's Limited Lifetime Warranty Terms
Crucial warranty must go through Crucial tech support.
Seagate warranty terms vary with the product and is tied to the serial number
Online Seagate warranty replacement is
accessible here http://www.seagate.com/support/warranty-and-replacements/#2
Seagate warranty replacement must go through Seagate
Western Digital warranty terms vary with the product and is tied to the serial number
Online Western Digital warranty replacement is
accessible here http://support.wdc.com/warranty/index.asp?wdc_lang=en
Western Digital warranty replacement must go through Western Digital
Shikatronics RAM had a manufacturer's warranty however Shikatronics went out of business in 2008 and with them, the ability to claim on the manufacturers warranty expired.
Drivers for some Shikatronics products are available here
Some Shikatronic product lines were acquired by Fidelity Electronics
Azen memory products warranty expired when Mobel Electronique went out of business
Email your inquiry to firstname.lastname@example.org
Use our online shopping cart by clicking the ADD buttons
or call Tollfree 877-320-0225 (604-770-0299 in Vancouver BC, 250-382-6227 in Victoria BC)
Request a quote with our Quote Request Form
Shipping & handling:
Please Add your products to the shopping cart in order to view shipping estimates based on your postal code and items purchased.
For special orders, volume purchases, Interac or cheque payment, special shipping arrrangements or items that don't have pricing or ADD buttons, please email us to order.
* Free Memory shipping terms 500 grams (1 lb) max, 20mm thickness max. For desktop and laptop Memory only. Offer excludes server RAM, MacPro RAM and any prdocuts including drives, that are too large &/or heavy for the free ship lettermail envelope. *5 - 15 days, No tracking or shipping insurance is offered, there are no refunds for lost or damaged shipments on the free shipping option.*
Prices: are in Canadian Dollars, and
are subject to change without notice. please Email to
confirm price before ordering. GST is extra in Canada, GST and PST in BC, HST in PEI, NB, NS, NF and ON.
Use our online shopping cart, email
your order or phone us at
Vancouver BC (604) 770-0299
We are in the
Pacific time zone. We can answer you faster by email than by phone.
Kindly leave a voicemail if we are on the phone with other customers.
Include the make and
model of your machine, your full shippping address, phone
number, correct email address, the number, expiry date and
name on your credit card plus the card billing address and phone
if different from shipping address. Payment accepted by VISA or Mastercard, PayPal or
Canadian bank Interac Email Transfer. It must
be your credit
card and the card billing address/PayPal address and shipping addresses must
ask for additional proof of ID to be faxed. Third party
address shipments require faxed confirmation. Gov't, Education
and Corporate PO's accepted on prior approval of
credit only. Download
the Credit Application form and email
Shipping is via Xpress Post, Expedited Parcel, FedEx or Purolator at
our choice. No PO Boxes for Purolator or FedEx. Please ensure
that there is someone at the address during business hours
to sign for the package. We do not guarantee delivery time, shipping estimates are for orders received by shipping deadline and in stock only, or starting from the date that goods arrive in stock. FedEx Priority Overnight is 1 - 2 day service to most major centres. Shipping
time and cost may be higher in NT, NU, YT, outlying or remote
areas as defined by the courier. An invoice copy will be sent by email. Adverse weather or courier service may delay delivery.
Installation: Goods are sold under the assumption that you have experience
installing. Installation instructions
for your specific machine are not included. Refer to your owner's manual
or manufacturer's Web site for compatibility and installation. If you are not confident, please take your machine to a technician for installation. We are not responsible for any damage occuring during or after installation of purchased products, nor for any incidental or consequential damage or data loss arising from installation or use of purchased products.
Outside of Canada or the USA? We generally sell
to North American addresses only. Please Email with inquiries.
Warranty: We only sell fully warranteed premium quality goods. We do not
take trade-ins of used memory. Full manufacturers' warranty
terms apply. Customer is responsible for warranty replacement shipping. Returns are by prior approval only, shipping
is not refundable, restocking
charge may apply on non-defective returns. Warranty
replacement only, no returns for refund on: Kingston memory, special
order goods, CPUs, Motherboards, Video cards, SSD and hard drives consumables, supplies or software. Canadaram strives for accuracy but is not responsible for errors or out of information on site or 'deep linked' searches to non-public pages.
Read the Terms and conditions of
CanadaRAM: Expert, Personal Service. We commit to replying to you within hours, with a recommendation for
the right memory and storage products, and we'll offer choices of
brands that give you
the best value. Email us!. We ship directly to your door & back it up with the industry's
best warranty. We make it easy for you.
How do you know you are getting the right memory?
With the CanadaRAM 7 point protection plan you can be certain.
is 100% Canadian owned and operated
We only sell new, fully warranted premium-quality
RAM that meet JEDEC specifications plus are tested and guaranteed compatible with your computer. Full
RAM manufacturers' warranty terms apply. See our Terms
& conditions of sale and Shipping policies.
price can change without notice. Email for
up to date prices.
All brand names, model names and logos are trademarks of the respective companies and are used for identification purposes of compatible third party parts only.
|Mac & PowerBook
RAM - Intel/AMD Desktop - Laptop
MacPro, MacBook Pro, iMac Intel and Core2Duo, Mini intel Core Solo/Duo, Power Macintosh
G5 & Dual-core G5, G4, G3, Aluminum & Titanium PowerBook G4, PowerBook G3, iBook
Instrument Sampler RAM
Akai, E-Mu, Fostex, Kurzweil, Roland, Yamaha memory upgrades
Music & Audio
MIDI & Digital audio interfaces, mixers, keyboards, effects,
Alesis, E-Mu, Edirol, M-Audio, Evolution
Desktop, Server and Notebook Hard drives, Enclosures, SSD, RAID, NAS
Batteries & Power
Notebook & laptop batteries, AC adaptors & automobile adaptors,
Motherboard CMOS & PRAM lithium & alkaline batteries, NiMH
rechargeable AA, iPod batteries
Desktops & Servers: Abit, Acer, Albatron, Asus, Dell Dimension,
Optiplex, Precision, PowerEdge, Elite, EMachines, Gateway, Gigabyte, Hewlett-Packard
Compaq Presario, Deskpro,
Pavilion, IBM Lenovo Aptiva,
NetVista Intellistation, MSI, Shuttle, Sony, Soyo, Touch, many
Notebooks & Laptops: Compaq Armada,
Presario, Dell Inspiron,
Latitude, Eurocom, Fujitsu Lifebook, HP OmniBook,
Pavilion, IBM-Lenovo Thinkpad, Panasonic Toughbook, Toshiba Portege,
Tecra, Satellite, Qosmio, NEC Versa, Sony Vaio, many
Camera Flash memory cards
CompactFlash CF Cards, SmartMedia SM
cards, MultiMedia Cards (MMC & RMMC) Secure Digital (SD, SDHC), MiniSD, MicroSD, MemoryStick, MemoryStick Duo, Pro, MagicGate, Transflash, XD Picture card, ATA Flash, USB Card readers. For Agfa, Canon, Casio, Epson, Fuji, H-P, Kodak, Nikon, Olympus, Ricoh, Sony, many other brands.
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