CanadaRAM is an OWC authorized Canadian dealer, your products will ship from Canada and your warranty is handled from Canada, you will never need to deal with border charges or international return issues.
All delivery estimates are subject to courier performance, subject to weather conditions and are for in-stock items only. Orders received after 1 PM or on weekends will ship out the next business day (in-stock goods only). Not-in-stock items shipping time starts when items arrive in stock. FedEx Overnight service is 1-2 business days to most urban areas for in-stock only. Delivery service Monday - Friday excluding holidays. Shipping policies US Customers: Certified brand RAM US orders are shipped from NH, no Canadian taxes. Email or call first, you cannot use the shopping cart.
Please Add your products to the shopping cart in order to view shipping price estimates based on your postal code and items purchased.
For special orders, Corporate, Government or Institutional volume purchases, Interac or cheque payment, items that don't have pricing or ADD buttons, and special shipping arrrangements including delivery deadlines - please email us to order. Terms
& conditions of sale. Availability and price can change without notice. Email sales@canadaram.com for up to date prices.
Need onsite service or consulting? Here are some Canadian IT support companies and consultants that we have done business with. Contact them and check whether they are the right fit for your requirements.
Mac RAM Apple MacPro, MacBook Pro, iMac, iMac Pro, MacBook, Mac Mini, Power Macintosh G5 & Dual-core G5, G4, G3, Aluminum & Titanium PowerBook G4, iBook eMac, Xserve, Memory and hard drive / SSD storage
We offer XpressPost for 1-6 day delivery ($18.50 for under 200g). Expedited Post 2-9 days ($10.50 BC, $14.50 Canadawide under 200g) is available on request, may require pickup at your local postal outlet with ID. For fastest shipping choose Fedex or contact us first for arrangements.
Add your items to the cart, Or Email
your ordersales@canadaram.com Or phone us at
(604) 770-0299 or
(250) 382-6227
Call Tollfree Canada wide
(877) 320-0225
9:00 - 5:00 Mon.- Fri. Pacific
Office telephone hours are 9 AM to 5 PM Pacific time zone Monday - Friday. We can often answer faster by email than by phone.
Kindly leave a voicemail if we are on the phone with other customers.
The CanadaRAM office is wholesale only and not open to the public.Pour la communication dans Français s'il vous plaît envoyez-nous un e-mail à sales@canadaram.com
Website Security
We use a Secure Sockets Layer web page for pages that you enter any personal information into, and we use PCI-compliant secure credit card processing, the manual order form has 128-bit encryption on the transmission of data from our server to our office. It is only decrypted by a CanadaRAM expert. Please see our Privacy Policy for more details.
Warranty and Genuine products.
All products sold by CanadaRAM.com are covered by
manufacturer's warranty, are factory genuine and CanadaRAM Ltd. is an
authorized reseller.
Warranties are covered by the manufacturer, not CanadaRAM. Manufacturers' warranty detail:
For products other than RAM modules 1 year is the
typical warranty, however warranty terms and conditions vary by manufacturer
and product. Warranties cover
defects
of the original materials and workmanship, warranties do not cover compatibility, installation
issues, software installation, user damage or data loss or recovery.
We recommend that you back
up your data in full before installing any hardware or software. If
you are not confident installing hardware or software, please consult with a qualified technician. You can find instructions in your owners manual or on your computer manufacturer's website, or on a Google web search. Answers to common computer questions are available at http://www.computer-answers.ca
Please email sales@canadaram.com with any warranty or return questions before returning products.
You will be given instructions specific to the product and authorization to return. Warranty replacement procedures may require some diagnostic or testing steps, the customer agrees to carry out reasonable testing to identify whether products are in fact defective. If the buyer does not co-operate in testing, a service fee may be assessed for testing of the products once they are returned. In most cases, warranty is handled directly by the manufacturer of the product and you will exchange products with their service centre. Do not ship any goods before you have received a Returned Materials Authorization (RMA) and instructions where to send.
Non-defective (customer discretionary) returns are subject to reasonable restocking charges and shipping is not refundable. See Terms
Other than our 10 day RAM memory DOA policy (below) Warranty shipping costs are the responsibility of the customer. Un-authorized packages and freight-collect packages will be refused.
Consult your computer owner's manual for installation instructions.
Turn off power and unplug machine before installation.
Do not use tools such as pliers on RAM modules, it will damage them irrepairably.
Do not force a module into a socket.
Do not apply power to an incompletely or incorrectly installed memory module.
Warranty coverage excludes any damage done by customer. All warranties are voided by modification to or abuse of the product, damage or alteration of the product or removal of labels. Returned goods with any damage including but not limited to
burned or chipped contact pins from improper installation,
dropped hard drives,
tool marks,
damaged labels or serial numbers,
water damage,
freight damage from inadquate customer packaging
will not be accepted for refund or warranty.
Warranty terms are for replacement by new or recertified equivalent product, at the manufacturer's discretion not for refund or credit. Customer must return the item first, to the service depot indicated by the return authorization.
In some cases, at Canadaram's sole discretion, we may do an advance exchange where replacements are sent before the defective is returned. In the case of an advance exchange, if the returned parts are not received in good order at CanadaRAM within 15 days, the customer agrees to pay the full price for the replacement memory.
CanadaRAM policies:
Lifetime warranty on RAM modules:
Most DDR3 and DDR4 RAM modules have a manufacturer's limited lifetime warranty (see terms
below) Older and discontinued types may have 30 days to 1 year warranty. We only sell genuine, manufacturer
authorized products.
No-Risk Upgrade: You may return
generic RAM within 10 days for a full credit towards an upgrade to
Kingston
branded
RAM where available. Email us first
for authorization.
Compatibility Guarantee: If we quote
Kingston or Certified RAM by email for a particular computer and we
make an error, we will
pay all shipping on replacement in the first 10 days (Canadian orders only, replacement shipping is by Expedited Post 3 - 8 day delivery, customer may elect to upgrade shipping for an extra charge, special order products and non-RAM products excluded).
DOA Replacement Guarantee: A very
small percentage of RAM is defective on arrival - we pay for shipping
on warranty replacement
in the first 10 days (Canadian orders only, replacement shipping is by Expedited Post 3 - 8 day delivery, customer may elect to upgrade shipping for an extra charge, special order products and non-RAM products are excluded).
Non-Defective returns: Sometimes
circumstances require you to return a product without using it. Email
us first to discuss, and we will likely be able to take the product
back if it is new, unopened and in saleable condition with all accessories and retail packaging. Depending on the product, a
restocking charge may be payable to cover our costs. Labour, Shipping and handling charges
and credit card/bank charges are not refundable. There are no returns for refund on Kingston memory, CPUs, Motherboards, Software, drives which have been used (formatted) or any special-order products.
Definition of Manufacturer's Lifetime Warranty: Manufacturer's
Lifetime Warranty is limited to the lifetime of the part in manufacturing.
When a part has been discontinued by the manufacturer, and remaining replacement stocks have been depleted,
repair or replacement cannot be made and the lifetime of that part is ended, consequently the warranty for that part is ended.
Goods are subject to the terms of the manufacturer's warranty. The address of the manufacturer's authorized return depot for warranty will vary by product. Shipping is the customer's responsibility. CanadaRAM does not provide over-the-counter exchange on manufacturer's warranty claims. There are no other warranties express or implied, and in no case will CanadaRAM be liable for refund or replacement of goods outside of the manufacturer's warranty terms or in case of manufacturer non-fulfillment of their warranty.
Notice: Some types of RAM, including but not limited to the list below, have ended their life in manufacturing and the warranty period is ending. Warranty will be assessed on a case by case basis depending on the manufacturer's ability to supply replacement parts. If the manufacturer is unable to supply replacement parts, the warranty will be expired.
Some models of DDR1 and DDR2 memory are at end of production, and warranty may be limited to 30 days to 1 year depending on product
EDO DIMMs, SODIMMs and SIMMs
FPM DIMMs, SODIMMs and SIMMs
RAMBus RDRAM RIMMs
Proprietary Apple Powerbook and HP LaserJet modules
Certain Cisco flash modules, SIMMs and DRAM SIMMs and DIMMs
OWC and Newer Technologies Memory and Drive warranties range from 90 days to lifetime, and are handled by OWC.
As a convenience, warranty exchange on certain memory parts can be handled through CanadaRAM, customer is responsible for shipping. Support and warranty questions, call 1-800-275-4576 U.S.A.
or international
+1-815-338-8685 or contact online at https://eshop.macsales.com/Service/
Kingston warranty must go through Kingston tech support, call  toll free 1-800-337-3719 or 1-800-435-0640 x 2  and discuss the module problem with a Kingston technician
Mushkin RAM has a manufacturer's limited lifetime warranty
Crucial warranty must go through Crucial tech support.
Seagate warranty terms vary with the product and is tied to the serial number
Online Seagate warranty replacement is
accessible here http://www.seagate.com/support/warranty-and-replacements/#2
Seagate warranty replacement must go through Seagate
Western Digital warranty replacement must go through Western Digital
G-Technology and HGST (formerly part of Hitachi) are now owned by Western Digital
Shikatronics went out of business in 2008 and with them, the ability to claim on the manufacturers warranty expired. Some Shikatronic product lines were acquired by Fidelity Electronics
Lifetime Memory Products Lifetime has gone out of business and no warranty remains
Azen memory products warranty expired when Mobel Electronique went out of business
OCZ SSD drives went out of business, and warranties are expired. Certain of OCZ assets were purchased by Toshiba
Email your inquiry to sales@canadaram.com Use our online shopping cart by clicking the ADD buttons or call Tollfree 877-320-0225 (604-770-0299 or 250-382-6227 in Vancouver/Lower Island BC)
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