CanadaRAM - Canada's Memory Experts

Canada's Memory & SSD Experts Since 1997

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Customer Protection and Warranty Terms

Canada RAM sells memory- DDR4, DDR3, DDR2, DIMMs, SODIMMs, ECC DIMMs, SSD and drives with fast Canadian shipping

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A note from CanadaRAM: With social distancing, isolation also takes its toll. Consider offering your support to those who are more vulnerable by connecting with them through social media or the phone, to see how they are doing. Thank you.

Note: As reported by NYTimes, Amazon is imposing 2 - 4 week delays on shipping electronics. Canadaram is open and shipping most items - please allow an extra 2 - 3 days for CanadaPost and courier delays and demainds on our supply chain.

CanadaRAM introduces
Expert Personal Service.

We make it easy: Give us the model of your computer (or server), and the memory or storage upgrade you desire.

We will give you the best choices based on your requirements and value - backed with the industry's best warranty.

Email us sales@canadaram.com
We ship direct to your door

Shipping Map Link

All delivery estimates are subject to courier performance, subject to weather conditions and are for in-stock items only. Orders received after 1 PM or on weekends will ship out the next business day (in-stock goods only). Not-in-stock items shipping time starts when items arrive in stock. FedEx Overnight service is 1-2 business days to most urban areas for in-stock only. Delivery service Monday - Friday excluding holidays. Shipping policies US Customers: Certified brand RAM US orders are shipped from NH, no Canadian taxes. Email or call first, you cannot use the shopping cart.

200 grams max, 20mm thickness max. For desktop and laptop Memory only. Offer excludes server RAM, MacPro RAM, special order products and any drives or products that are too large &/or heavy for the free ship envelope. Min $25 Max $250. *No tracking or shipping insurance is offered, there are no refunds for lost or damaged shipments on the free shipping option.*

Please Add your products to the shopping cart in order to view shipping price estimates based on your postal code and items purchased. For special orders, Corporate, Government or Institutional volume purchases, Interac or cheque payment, items that don't have pricing or ADD buttons, and special shipping arrrangements including delivery deadlines - please email us to order. Terms & conditions of sale. Availability and price can change without notice. Email sales@canadaram.com for up to date prices.

Need onsite service or consulting? Here are some Canadian IT support companies and consultants that we have done business with. Contact them and check whether they are the right fit for your requirements.

Mac RAM
Apple
MacPro, MacBook Pro, iMac, iMac Pro, MacBook, Mac Mini, Power Macintosh G5 & Dual-core G5, G4, G3, Aluminum & Titanium PowerBook G4, iBook eMac, Xserve, Memory and hard drive / SSD storage

PC RAM - Intel/AMD Desktop - Laptop
Desktops & Servers: Abit, Acer Altos, Aspire, Extensa, Power, Veriton Asus, Dell Dimension, Optiplex, Precision Workstation, Vostro, Wyse, Studio, PowerVault, PowerEdge XPS, EMachines, Gateway Media Center, Profile, FX, GZ, S, SX, ZX , Gigabyte, Hewlett-Packard Compaq All-in-One, Elite. Business Desktop, Deskpro, Envy, HDX, Omen, Omni. Pavilion, Phoenix, Presario, Spectre, Workstation, IBM Lenovo Aptiva, NetVista Intellistation. Thinkstation, Thinkserver, ThinkCenter, MSI, Shuttle, Sony, Touch, Cisco router memory, many more

Notebooks & Laptops:
Compaq
Armada, Presario, Chromebook, Dell Inspiron, Latitude, Vostro, Studio, Eurocom, Fujitsu Lifebook, HP Business Notebook, Envy, Elite, OmniBook, Pavilion, Sceptre Touchsmart, ZBook, IBM, Lenovo Thinkpad, Edge, Essential Flex, G Series, Ideapad, Omen, Yoga, Twist, Panasonic Toughbook, Let's Note, Toshiba Satellite, Dynabook, Libretto, Portege, Tecra, Qosmio, MSI Notebook, NEC Versa, LaVie, Mate, Sony Vaio, Flip, Vaio Pro, many others

Digital Flash memory cards for smartphones and cameras
CompactFlash
CF Cards, CFast, MultiMedia Cards (MMC & RMMC) Secure Digital (SD, SDHC, SDXC), MiniSD, MicroSD, XQD, MemoryStick,Duo, Pro, MagicGate, XD Picture card, ATA Flash, USB Card readers. For Apple, Agfa, Canon, Casio, Epson, Fuji, GoPro. H-P, Huawei, Kodak, Nikon, Olympus, Ricoh, Samsung, Sony, other brands.

MusicalInstrument Sampler RAM
Akai, E-Mu, Fostex, Kurzweil, Roland, Yamaha memory upgrades

Batteries & Power
Notebook & laptop batteries, AC adaptors, Motherboard CMOS & PRAM lithium batteries,

RAM module types: DDR DIMMs and SODIMMs, DDR2, DDR3, DDR4, FB-DIMMs, RAMBus RIMMs, SDRAM PC133, PC100, PC66, Flash

Laser Printer Memory
Apple, Hewlett-Packard, Xerox/Tektronix, Okidata, Canon, Samsung, Brother printers


Add your items to the cart,
Or Email your order sales@canadaram.com
Or phone us at
(604) 770-0299 or
(250) 382-6227
Call Tollfree Canada wide
(877) 320-0225


Pacific time zone in Vancouver. We can often answer faster by email than by phone. Kindly leave a voicemail if we are on the phone with other customers.
The CanadaRAM office is wholesale only and not open to the public.

InteracVisaMasterCardPayPal

 

Website Security
We use a Secure Sockets Layer web page for pages that you enter any personal information into, and we use PCI-compliant secure credit card processing, the manual order form has 128-bit encryption on the transmission of data from our server to our office. It is only decrypted by a CanadaRAM expert. Please see our Privacy Policy for more details.

Warranty and Genuine products.

All products sold by CanadaRAM.com are covered by manufacturer's warranty, are factory genuine and CanadaRAM Ltd. is an authorized reseller.

Manufacturers' warranty detail:

Certified, OWC/Newer Tech, Corsair, Crucial, Kingston, Mushkin, Seagate, Western Digital, Shikatronics & Azen

For products other than RAM modules 1 year is the typical warranty, however warranty terms and conditions vary by manufacturer and product. Warranties cover defects on materials and workmanship, they do not cover compatibility, installation issues, software installation or data loss or recovery.

We recommend that you back up your data in full before installing any hardware or software. If you are not confident installing hardware or software, please consult with a qualified technician. There are over 50,000 different models of computer; we cannot provide installation instructions for each specific machine. You can find instructions in your owners manual or on your computer manufacturer's website, or on a Google web search. Answers to common computer questions are available at http://www.computer-answers.ca

Please email sales@canadaram.com with any warranty or return questions before returning products.

You will be given instructions specific to the product and authorization to return. Warranty replacement procedures may require some diagnostic or testing steps, the customer agrees to carry out reasonable testing to identify whether products are in fact defective. If the buyer does not co-operate in testing, a fee may be assessed for testing of the products once they are returned. In most cases, warranty is handled directly by the manufacturer of the product and you will exchange products with their service centre. Do not ship any goods before you have received a Returned Materials Authorization (RMA) and instructions where to send.

Non-defective (customer discretionary) returns are subject to reasonable restocking charges and shipping is not refundable. See Terms

Other than our 10 day memory DOA policy (below) Warranty shipping costs are the responsibility of the customer. Un-authorized packages and freight-collect packages will be refused. Consult your computer owner's manual for installation instructions.

Do not use tools such as pliers on RAM modules, it will damage them irrepairably.
Warranty coverage excludes any damage done by customer.
All warranties are voided by modification to or abuse, damage or alteration of the product. Returned goods with damage (including freight damage from inadquate customer packaging) will not be accepted for refund or warranty and will be charged at full price.

Warranty terms are for replacement by new or recertified equivalent product, at the manufacturer's discretion not for refund or credit. Customer must return the item first, to the service depot indicated by the return authorization.

In some cases, at Canadaram's sole discretion, we may do an advance exchange where replacements are sent before the defective is returned. In the case of an advance exchange, if the returned parts are not received in good order at CanadaRAM within 15 days, the customer agrees to pay the full price for the replacement memory.

CanadaRAM policies:

  • Lifetime warranty on RAM modules: Most RAM modules have a manufacturer's limited lifetime warranty (see terms below) Flash memory has 3 - 6 year warranties depending on brand. We only sell new, full warranty, manufacturer authorized products.
  • No-Risk Upgrade: You may return generic RAM within 10 days for a full credit towards an upgrade to Kingston or Corsair branded RAM where available. Email us first for authorization.
  • Compatibility Guarantee: If we quote Kingston or Certified RAM by email for a particular computer and we make an error, we will pay all shipping on replacement in the first 10 days (Canadian orders only, replacement shipping is by Expedited Post 3 - 8 day delivery, customer may elect to upgrade shipping for an extra charge, special order products and non-RAM products are excluded).
  • DOA Replacement Guarantee: A very small percentage of RAM is defective on arrival - we pay for shipping on warranty replacement in the first 10 days (Canadian orders only, replacement shipping is by Expedited Post 3 - 8 day delivery, customer may elect to upgrade shipping for an extra charge, special order products and non-RAM products are excluded).
  • Non-Defective returns: Sometimes circumstances require you to return a product without using it. Email us first to discuss, and we will likely be able to take the product back if it is new, unopened and in saleable condition with all accessories and retail packaging. Depending on the product, a restocking charge may be payable to cover our costs. Labour, Shipping and handling charges and credit card/bank charges are not refundable. There are no returns for refund on Kingston memory, CPUs, Motherboards, Software, Hard drives which have been used (formatted) or any special-order products.

Definition of Manufacturer's Lifetime Warranty: Manufacturer's Lifetime Warranty is limited to the lifetime of the part in manufacturing. When a part has been discontinued by manufacturers, and remaining replacement stocks have been depleted, repair or replacement cannot be made and the lifetime of that part is ended, consequently the warranty for that part is ended.

Goods are subject to the terms of the manufacturer's warranty. The address of the manufacturer's authorized return depot for warranty will vary by product. Shipping is the customer's responsibility. CanadaRAM does not provide over the counter exchange on manufacturer's warranty claims. There are no other warranties express or implied, and in no case will CanadaRAM Ltd. be liable for refund or replacement of goods outside of the manufacturer's warranty terms or in case of manufacturer non-fulfillment of their warranty.

Notice: Some types of RAM, including but not limited to the list below, have ended their life in manufacturing and the warranty period is ending. Warranty will be assessed on a case by case basis depending on the manufacturer's ability to supply replacement parts. If the manufacturer is unable to supply replacement parts, the warranty will be expired.

  • EDO DIMMs, SODIMMs and SIMMs
  • FPM DIMMs, SODIMMs and SIMMs
  • RAMBus RDRAM RIMMs
  • Proprietary Apple Powerbook and HP LaserJet modules
  • Certain Cisco flash modules, SIMMs and DRAM SIMMs and DIMMs
  • SmartMedia cards
  • XD Memory cards
  • MemoryStick original (non-Pro) cards
  • PC66, PC100 and PC133 memory

 

DMS Certified brand RAM has a manufacturer's limited lifetime replacement warranty

Manufacturer's Limited Lifetime Replacement warranty terms

As a convenience, CanadaRAM handles warranty exchange for DMS Certified brand in Canada. Customer is responsible for shipping after the 10 day DOA replacement period.

 

OWC and Newer Technologies Memory and Drive warranties range from 90 days to lifetime, and are handled by OWC.

As a convenience, warranty exchange on certain memory parts can be handled through CanadaRAM, customer is responsible for shipping. Support and warranty questions, call 1-800-275-4576 U.S.A. or international +1-815-338-8685 or contact online at https://eshop.macsales.com/Service/

 

Kingston RAM has a manufacturer's limited lifetime warranty
Manufacturer's Limited Lifetime Warranty terms

Kingston warranty must go through Kingston tech support, call  toll free 1-800-337-3719 or 1-800-435-0640 x 2  and discuss the module problem with a Kingston technician

 

Mushkin RAM has a manufacturer's limited lifetime warranty

Manufacturer's Limited Lifetime Warranty Terms

Mushkin warranty must go through Mushkin tech support.

 

Corsair RAM has a manufacturer's limited lifetime warranty

Manufacturer's Limited Lifetime Warranty Terms

Corsair warranty must go through Corsair tech support.

 

Crucial RAM has a manufacturer's limited lifetime warranty

Manufacturer's Limited Lifetime Warranty Terms

Crucial warranty must go through Crucial tech support.

 

Seagate warranty terms vary with the product and is tied to the serial number
Online Seagate warranty replacement is accessible here http://www.seagate.com/support/warranty-and-replacements/#2
Seagate warranty replacement must go through Seagate

Seagate support resources

The drive brand LaCie and the Samsung hard drive division were purchased by Seagate


Western Digital warranty terms vary with the product and is tied to the serial number
Online Western Digital warranty replacement is accessible here
http://support.wdc.com/warranty/index.asp?wdc_lang=en

FAQ http://support.wdc.com/country/country.asp?c=canada

Western Digital warranty replacement must go through Western Digital

G-Technology and HGST (formerly part of Hitachi) are now owned by Western Digital

Shikatronics RAM had a manufacturer's warranty however Shikatronics went out of business in 2008 and with them, the ability to claim on the manufacturers warranty expired. Drivers for some Shikatronics products are available here Some Shikatronic product lines were acquired by Fidelity Electronics

Lifetime Memory Products RAM had a manufacturer's warranty however Lifetime went out of business and no warranty remains

Azen memory products warranty expired when Mobel Electronique went out of business

OCZ SSD drives went out of business, and warranties are expired. Certain of their assets were purchased by Toshiba

 

Email your inquiry to sales@canadaram.com
Use our online shopping cart by clicking the ADD buttons or call Tollfree 877-320-0225 (604-770-0299 or 250-382-6227 in Vancouver/Lower Island BC)

 

 

Any concerns or questions? Contact Customer Service Your email will not be used for spam Privacy statement CanadaRAM is 100% Canadian owned for over 25 years. About Us We only sell fully warranted premium-quality memory tested and guaranteed compatible with your computer. Full RAM manufacturers' warranty terms apply. See our Terms & conditions of sale and Shipping policies.
© 1997-2020 CanadaRAM.com 3096 26th Avenue Vancouver, BC CanadaV5R 1C6 Mailing address only no pickup. Office phone hours 9:00-5:00 Pacific time Mon. to Fri.
All brand names, model names and logos are trademarks of the respective companies and are used for identification purposes only.